Certification Advisor

5 hours

Course Description

The Success Academy Certificate Programs are behavior-based programs. Through behavior-based learning, individuals will be given the opportunity to develop key skills and demonstrate knowledge and abilities within predetermined parameters. Training experiences will be centered around the learner, allowing for self-paced learning and self-direction within a carefully crafted program specific to their position in the company.

The following program completion is required before enrollment into the certificate program will be granted:
• General Education


The following program completions are recommended before enrollment into the certificate program:
• CORE
• On Time On Line
• Club Memberships

NOTE: There may be courses included in this program that you have previously completed. You will be required to complete such courses again as part of the certification program structure. If this is the case, please view these courses with a fresh, open mind.




show more

Course Objectives

  • Apply proven techniques for exceptional customer service
  • Use multiple mediums for receiving, delivering, encouraging communication
  • Apply processes to adhere to franchise standards
  • Use franchise techniques to manage the sales process
  • Complete tasks in a thorough and detailed manner
  • Follow risk management protocol to perform safely on the job
  • Apply franchise approved negotiation tactics to reach a favorable outcome for all
  • Demonstrate techniques to improve working relationships

show more

Certificates

Completion of this course (all lessons must be passed or completed) will earn credit towards the following certificate(s):

  • Advisor Certification
 
ENROLL

LEARNING OBJECTS INCLUDED

Preparing your learning objects...

Lessons in this course must be completed in order.